Returns & Damages Policy
We take great care in packaging and preparing every Liska Scents order. This policy explains what happens if a product arrives damaged or incorrect.
Can I return my products?
Due to the nature of our products, Liska Scents does not accept returns or exchanges once an order has been delivered, unless the product arrives damaged or incorrect.
We take great care in packaging and preparing every order; however, should your order arrive damaged, we are committed to assisting you.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible after receiving your delivery.
To assist us in assessing your claim, please provide:
- Clear photographs of the damaged product.
- Clear photographs of the outer and inner packaging.
- Your order number and relevant contact details.
Please ensure that photographs clearly show the damage before disposing of any products or packaging.
Once we have reviewed the information provided, we will assess the claim and advise you on the appropriate resolution.